🔐 Privacy Policy for Guest Info Action

Effective Date: July 18, 2025
Last Updated: July 18, 2025

This Privacy Policy describes how the Casa Sea Esta Guest / Sandy / NeatSleeps.com Info Action ("the Action") collects, uses, and protects personal information accessed through the AI Concierge integration (e.g., ChatGPT). This Action is provided by the property owner or manager of Casa Sea Esta Guest / Sandy / NeatSleeps.com and powered by a secure, read-only API integration with Hostaway.

1. 🔍 Information Collected

When the Action is invoked, it may access and return the following limited guest reservation information:

  • Guest first and last name

  • Check-in and check-out dates

  • Number of guests in the reservation

  • Guest comments (if provided)

This information is pulled securely from Hostaway in real-time. No other personal or payment information is accessed or stored.

2. 🧠 How We Use the Information

This data is used solely for the purpose of:

  • Displaying reservation details to authorized assistants (e.g., AI concierge or host tools)

  • Enabling the creation of personalized, in-stay experiences (e.g., guest greetings, reminders)

We do not store this data beyond the immediate use. Every request is real-time and ephemeral.

3. 🚫 What We Don’t Do

We do not:

  • Sell or share personal information

  • Track or profile guests

  • Store or log API usage or responses on our server

  • Use personal data for marketing, advertising, or analytics

4. 🔒 Data Security

  • All API communication is encrypted via HTTPS

  • Access to Hostaway data is authenticated via token-based authorization

  • Only authorized actions (via ChatGPT or trusted systems) can invoke this endpoint

5. 🌍 Legal Basis for Processing (GDPR)

If you are a guest located in the European Union or United Kingdom, our processing of your data is based on:

  • The necessity of the processing for the performance of a contract (providing accommodation)

  • Legitimate interests (ensuring a personalized and responsive guest experience)

6. 🇺🇸 Your Rights (CCPA/CPRA & GDPR)

You may have the right to:

  • Request access to the data we process (which is minimal and non-retained)

  • Request deletion or correction of personal data (handled by Hostaway)

  • Opt out of data usage — simply notify the host or platform

Since we do not store or sell any data, most rights are exercised directly through your booking platform (e.g., Airbnb or Hostaway).

7. 📬 Contact

For any questions, access requests, or concerns about your data, please contact:

Hello Door LLC
15 Paradise Plaza
Sarasota FL 34239
Email: hellodoorllc@gmail.com

8. 🛠️ Changes to This Policy

We may update this Privacy Policy to reflect changes to our data practices or applicable law. Any updates will be posted here with a new effective date.

✅ Summary for Guests

We access only the basic details needed to personalize your stay, and we never store, sell, or share that data. You’re in full control — and fully protected.